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Help & Contact

Please select the subject below and click for more information.
  • Where do we deliver?

    We deliver to all areas within the UAE.

    • Dubai
    • Sharjah
    • Abu Dhabi City
    • Ajman
    • Umm al-Quwain
    • Ras al-Khaimah
    • Fujairah
    • Other remote places across the UAE
  • What is the minimum order?

    There is no minimum order. Delivery is free of charge when certain criteria is met:

    FREE DELIVERY:

      • FREE DELIVERY within Dubai, Abu Dhabi City and Sharjah: AED 400 and above.
      • FREE DELIVERY for regions of UAE not mentioned above: AED 500 and above.
      • FREE DELIVERY for remote locations AED 1000 and above.

    REGULAR DELIVERY RATES (IN CASE FREE DELIVERY CRITERIA IS NOT MET)

    • Dubai: Flat rate of AED 25
    • Other Regions: AED 50
  • When are ‘Returns’ not possible?

    There are a few certain scenarios where it is difficult for us to support returns:

    • Return request is made outside the specified time frame, of 3 days from delivery.
    • Product is used, damaged, or is not in the same condition as you received it.
    • Defective products which are covered under the manufacturer's warranty.
    • Any consumable item which has been used or installed.
    • Products with tampered or missing serial numbers. Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
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