Terms of service
Terms & Conditions
General
Eurocoffee L.L.C. is registered and domicile in the United Arab Emirates under license number 541930 as a Limited Liability Company. These conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates and the parties agree to submit to the non-exclusive jurisdiction of the courts of Dubai. Eurocoffee L.L.C. will not deal or provide any services or products to any of OFAC sanctioned countries in compliance with the law of United Arab Emirates. The following terms and conditions apply to all transactions made with Eurocoffee L.L.C. whether made online, in person at our showrooms, via e-mail or telephone. Eurocoffee reserves the right to alter or amend these terms and conditions of sale from time to time without notice. By registering at the online store, placing an order, or entering into a supply agreement with Eurocoffee L.L.C. you accept and agree to be bound by the terms and conditions which together with any other signed agreements shall constitute the entire agreements between you and Eurocoffee L.L.C. Neither party is liable to the other for any failure to fulfil its obligations if any such failure is due to Force Majeure.
If any provision of these conditions is held invalid, unenforceable, or illegal for any reason, the remaining conditions shall prevail.
Order Placement and Payment
Orders may be placed online via this online store, via e-mail or by telephone. Acceptance of an order will be confirmed by e-mail to the address provided during your registration and becomes binding only upon acceptance. Eurocoffee will validate your order, payment card details and contact details prior to order acceptance. Eurocoffee accepts payment by cash, Visa, and MasterCard credit/debit cards in AED currency. Payment will be made prior to order acceptance and debited from your account before the dispatch of your purchase. All credit and debit card holders are subject to validation checks and authorisation by the card issuer and card details must match the records for the customer registered. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, Eurocoffee will not be held liable for any delay or cancellation of orders. Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.
This online store uses the latest 128bit security encryption to protect your personal information. When you enter your personal details in the checkout pages you are in a secure web site. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and merchant policies and rules.
Delivery
Eurocoffee currently only accept orders for delivery or collection within the United Arab Emirates and do not offer international shipping or delivery. Your order will normally be dispatched within 2 (two) working days of order acceptance. Eurocoffee make every effort to deliver goods as quickly as possible and may request a schedule for repeat orders and delivery. Eurocoffee shall not be liable for any delay that you may suffer in this regard. Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes only and you authorise use of your personal information in respect of the same.
(Surcharge) Where the order value is less than AED 1000 (excluding VAT (Value Added Taxes)), a delivery surcharge will apply.
Unless agreed otherwise products are to be delivered to the Customer’s Delivery Address within 2 Business Days of confirmation of order and are to be accompanied by an invoice or delivery note. Multiple shipments /deliveries may result in multiple postings to the cardholder’s monthly statement.
Product Quality & Availability
Eurocoffee warrant the product quality and condition of all the ingredients supplied and will ensure that all products are of high quality and meet international standards for the products provided.
If a product is not available becomes temporarily unavailable, Eurocoffee shall hold your order until the product becomes available and will then deliver the product to you in the usual way. If an individual product becomes permanently unavailable, then Eurocoffee will seek to offer you a suitable alternative or give you a full refund.
Warranty
All equipment sold Eurocoffee L.L.C. is provided with a one-year warranty subject to the following conditions:
Eurocoffee L.L.C. warrants for a period of One (1) year from the date of sale that Equipment other than consumables will be free from defects in material and workmanship. It is Eurocoffee’s sole obligation under this warranty to repair or replace the defective parts at no charge to Purchaser. All replaced parts shall become the property of Purchaser; however, all faulty parts will be required to be returned to the manufacturer for inspection and warranty assessment.
Eurocoffee L.L.C. will have no obligation under this Agreement if: (1) repair or replacement of the Equipment or parts is required because of normal wear and tear or necessitated in whole or part by catastrophic event or causes external to the Equipment, or (2) the Equipment has not been properly installed, used or maintained in accordance with then applicable operating and maintenance manuals. This includes the installation the compulsory installation of water filters and softeners, specified power supply and power surge protection.
Please keep a copy of your original invoice for verification of purchase date and commencement of warranty.
Returns and Refunds.
If the item you have received is damaged, defective, or not as described on the website, you may return the product within 15 days and will receive a full refund along with any shipping fees applied. Refunds will be credited via the original mode of payment and processed upon receipt of the goods returned.
Pricing Policy & Amendments
Eurocoffee LLC reserves the right to amend all published prices without prior notice and to add or withdraw any product from sale. Contracted prices will be subject to written notice of 30 days.
Service / Maintenance
Unless otherwise agreed all service and maintenance will be provided on equipment returned to our service centre for evaluation.
Contracted onsite (at customer location) servicing and maintenance is provided subject to individual conditions of contract and subject to the following exclusions defined as User error:
(a) Errors due to a failure to follow daily cleaning guidelines resulting in blocked:
(i) steam arms; (ii) waste pipes; (iii) shower screens and three-way valves; (iv) milk pipes; (v) beverage outlets; (vi) mixers and bowls
(b) errors due to operational setup or the Customer’s employee’s behaviour, such as: (i) low pressure or temperature because of using coffee boiler for large amounts of water for tea or hot water supply; (ii) contaminated boiler because of soaking steam wands or insufficient daily usage; (iii) blown elements through excessive dirt and water entering through the top of the Equipment; (iv) correct use and filling of ingredients fit for use.
(c) tasks to be undertaken by the Customer’s employee’s, such as: (i) adjusting or troubleshooting grind settings; (ii) ensuring adequate water supply and pressure; (iii) ensuring drains and drip trays are free from dirt, blockages and are free flowing; (iv) ensuring service areas are clean and free from insect infestation.
(d) local causes and, such as: (i) blocked water filters; (ii) low water inlet pressure; (iii) local power surges and failures; (iv) insufficient or irregular power supply.
The Customer shall be responsible for the cost of all Equipment servicing, repairs and / or replacement resulting from User Error, unauthorised servicing, unauthorised relocation or movement, alteration, tampering with parts, misuse, negligence, fire, theft, loss, or damage.
Contracted Service provision is conducted by our fully trained service technicians as is provided as per the agreed schedule and frequency. (Annual, Quarterly or Monthly).
Subject to prior arrangement a service machine may be provided during major service or repair works. Machines provided may not be of the same specification of the machine under repair but will be capable of using the same ingredients.
Details of our current service rates are available upon request.
Applicable Law
Any dispute or claim arising out of or in connection with services provided by Eurocoffee shall be governed and construed in accordance with the laws of the United Arab Emirates and under the jurisdiction of the courts of Dubai.
VAT & Taxation
All pricing unless otherwise stated is inclusive of Value Added Tax and duties payable in the United Arab Emirates. A tax invoice will be provided with every order.
Eurocoffee are registered in the United Arab Emirates under the registration number: 100269618300003.
Limitation of Liability
Eurocoffee is not liable in negligence, contract, breach of statutory duty or howsoever otherwise for physical or financial injury, loss or damage or for any indirect, consequential, special, exemplary, or incidental damages of any kind to persons or property (including without limitation, the Customer and persons or corporations for whose conduct the Customer is or may be liable) of any kind whatsoever as a result of any delay in supply of Product, Equipment, or otherwise arising under or out of this any purchase or agreement or its termination. Nothing in this clause limits any liability imposed by any statute unless and to the extent that it is lawful to do so. The Customer accepts that, to the extent allowed by law, Eurocoffee gives no warranty that any equipment is suitable for the Customer’s purpose. Eurocoffee holds public liability or commercial general liability insurance covering all products and equipment provided. Euro coffee’ s total liability to the Customer for damages, from any cause whosoever, and regardless of the form of action, whether in contract or tort, including negligence, is limited to actual damages up to the purchase price paid for any product or equipment. This limitation of liability will not apply to personal injury caused by Eurocoffee or its agents.
Installation
Where applicable, equipment installation is included in the published price and will be arranged at a mutually agreed time and date. The customer is accountable to ensure that the location is ready for installation and that all electrical, water and drainage provisions are provided to within 1m of the installation location. Detailed requirements can be obtained from our technical department by e-mail at service@Eurocoffee.ae
Credit Applications & Conditions
(Terms of Credit) The terms of this Agreement apply in addition to any terms and conditions of credit extended by Eurocoffee to the Customer.
Without prejudice to any other rights of Eurocoffee, if a customer does not pay any monies owed under any agreement within the time specified then Eurocoffee may withdraw service, supply, and assets at their sole discretion.
Definitions & Interpretation
For clarity, the following definitions apply to these terms and conditions, unless the contrary intention appears:
Business Day means a day on which businesses are open for general operation in the U.A.E. other than a Friday, Saturday, or public holiday.
Confidential Information means and includes:
all information and materials in any format concerning Eurocoffee ’s accounts, finances, business plans, trade secrets, manufacturing processes, formulae, marketing or sales plans, research, management, products, designs, inventions, The Customer lists, supplier information; databases, records, reports, and software; any other information which would be regarded as confidential information in equity, except insofar as any of the above is public knowledge at the date of this Agreement or becomes public knowledge other than by way of a breach of this Agreement.
Event of Insolvency means any one or more of the following: In the case of a corporation: the appointment of a liquidator, provisional liquidator, administrator or deed administrator to the corporation or any of its assets; the appointment of a receiver or receiver and manager (whether by any Court or pursuant to any instrument or however otherwise) to the corporation or any of its assets; any mortgagee or charge by itself or an agent taking possession of all or any part of the corporation's assets; an application is made to any Court for an order or an order is made, or a meeting is convened, or a resolution is passed for the appointment of a liquidator, provisional liquidator or administrator to the corporation or an order is made for the winding up of the corporation;
the corporation becomes or is declared insolvent within the meaning of any applicable law or is deemed unable or admits its inability to pay its debts as they fall due; and
Force Majeure includes any act of God including lightning strikes, earthquakes, floods, storms, explosions, fires and any natural disaster, act of war, terrorist action, revolution or any unlawful act against public order or authority, industrial dispute not caused by either of the parties, governmental restraint or any other event which is not within the reasonable control of either party.
VAT means the Value added tax and the related laws imposed by the local and federal government.
Intellectual Property means all patent, copyright, design, trademark, and other industrial or intellectual property rights and know-how of a party whether registered or unregistered and whether capable of registration or otherwise.
The loss means all liabilities (whether actual, contingent, or prospective), losses, damages, costs, and expenses of any description.
